Retail where store and online finally act as one.
Disconnected POS, online and inventory systems mean stockouts, blind spots and customers who see one price online and another in store. CodeFacts unifies inventory, orders and customer data across every channel and applies AI to forecasting, loyalty and personalisation — so retailers run one seamless, data-driven business.
What's changing in retail.
Shoppers now move fluidly between store, app and web and expect consistent stock, pricing and recognition across all of them — while margins stay under pressure from ecommerce-native rivals. Retailers that unify their inventory, order and customer data, and use it for forecasting and personalisation, turn their physical footprint into an advantage instead of a cost.
What makes retail hard.
The specific, structural challenges we build against — not generic pain points.
Fragmented channels
Store, web and app run on separate systems, so experience, pricing and stock diverge across touchpoints.
Siloed inventory and orders
Without a single stock view, retailers can't reliably offer buy-online-pickup-in-store or ship-from-store.
Thin customer data
Loyalty, POS and online data live apart, so no one owns a true single view of the customer.
Ageing POS and store systems
In-store tech is often legacy and hard to integrate with modern digital and loyalty platforms.
Forecasting and merchandising
Buying and allocation lean on gut and spreadsheets, driving overstock, markdowns and stockouts.
Store operations
Staff scheduling, tasking and stock replenishment are manual, inconsistent and hard to see across the estate.
From problem to platform.
Each challenge has an engineering answer. This is how we turn them into working systems.
Disconnected channels
An omnichannel architecture that shares inventory, pricing and customer context across store, web and app.
No single stock view
Unified inventory and order management that enables BOPIS, ship-from-store and endless-aisle reliably.
Fragmented customer data
A customer data platform that merges POS, online and loyalty into one governed profile for personalisation.
Legacy POS
Integration or modernisation of POS and store systems with clean APIs into digital and loyalty platforms.
Guesswork buying
AI demand forecasting and allocation that cut markdowns and stockouts across stores and SKUs.
Manual store ops
Store operations tools for scheduling, tasking and replenishment with visibility across the estate.
Systems built for retail.
Omnichannel order platform
Unified inventory and orders enabling BOPIS, ship-from-store and endless aisle.
Customer data platform
One governed profile merging POS, online and loyalty for personalisation.
Loyalty and personalisation
Programmes and offers personalised from cross-channel behaviour.
Demand forecasting
AI buying, allocation and replenishment that cut markdowns and stockouts.
POS and store integration
Modern or integrated in-store systems wired into digital and loyalty.
Store operations tools
Scheduling, tasking and replenishment with estate-wide visibility.
The service offerings we bring.
One partner across strategy, AI, engineering, cloud, data and growth — mapped to what this sector needs.
Outcomes we engineer for.
One stock view across every channel
More BOPIS and ship-from-store fulfilment
A true single view of the customer
Lower markdowns from better forecasting
Questions we hear.
How do you make our store and online act as one?+
We unify inventory, orders, pricing and customer data across channels so stock and experience stay consistent, and services like buy-online-pickup-in-store and ship-from-store just work.
Do we have to replace our POS?+
Not necessarily — we can integrate your existing POS via clean APIs into digital and loyalty, and modernise only where the legacy system genuinely holds you back.
What does a single customer view give us?+
Merging POS, online and loyalty data into one profile lets you personalise offers, recognise customers everywhere and measure lifetime value properly across channels.
How does AI improve buying and merchandising?+
Demand forecasting and allocation predict what will sell where, so you cut both overstock and markdowns and reduce lost sales from stockouts.
Where should a retailer start?+
Usually with unified inventory and a single customer view — the foundation that everything else, from omnichannel fulfilment to personalisation, builds on.